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Privacy policy

Privacy Policy
Last updated: May 7, 2025

This Privacy Policy describes how Lowkey.co.nz ("we", "us", "our", or "the Site") collects, uses, and discloses your personal information when you visit, interact with, or make a purchase from lowkey.co.nz.

By using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.


Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or for other reasons. Any updates will be posted here with a new “Last updated” date.


What We Collect

Depending on how you use our site, we may collect the following:

Information you provide directly:

  • Name, email, shipping/billing address, phone number

  • Order and payment information

  • Account details (if applicable)

  • Customer service interactions

Automatically collected information:

  • Device type, browser, IP address

  • Usage data and interaction on the site

  • Cookies and tracking technologies for functionality, analytics, and marketing

Third-party services:

  • Shopify (store platform)

  • Payment processors (for secure transactions)

  • Marketing tools and analytics platforms

We do not knowingly collect information from children under 16.


How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Manage your account and order history

  • Send order updates and support replies

  • Detect fraud and ensure website security

  • Show relevant ads or marketing (if you consent)

  • Improve the functionality and performance of our website

You can opt out of promotional emails anytime via the “unsubscribe” link.


Sharing Information

We may share your personal data with:

  • Shopify and integrated tools needed to operate our store

  • Payment providers to process your orders

  • Couriers to deliver products

  • Advertising platforms (if consented)

  • Legal authorities if required under law

We do not sell or rent your personal information.


Your Rights (New Zealand)

You may have the right to:

  • Access or request a copy of your data

  • Request correction or deletion of your personal info

  • Object to or limit processing

  • Withdraw consent where processing is based on consent

  • File a complaint with the NZ Privacy Commissioner if not satisfied

To request changes or deletions, please email keystothefuture@hotmail.com.


Data Retention

We retain personal information only as long as needed to fulfil our legal obligations, support customer service, or improve our services.


Cookies

We use cookies for essential site functionality, analytics, and occasional marketing. You can control cookie use via your browser settings. See Shopify’s cookie policy for more details.


Third-Party Links

This site may contain links to external websites. We are not responsible for the privacy or content of those sites.


Contact

If you have questions or would like to make a privacy-related request, please contact:

Lowkey.co.nz
Email: keystothefuture@hotmail.com
Address: 8 Watarawi Place, Whakatāne 3120, Bay of Plenty, New Zealand

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