Frequently asked questions
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When will my order be delivered?
We currently ship New Zealand–wide only. Every order is packed carefully, usually the same day or the next business day after you order.
North Island (non-rural): Overnight – 3 business days
South Island: Up to 5 business days
Rural addresses: May take a little longer
A tracking number is provided with every order, so you can follow your parcel’s journey from dispatch to delivery.
At Lowkey.co.nz, we do our best to get your gifts delivered fast, safe, and stress-free anywhere in New Zealand.
Can I Return my product?
You’re welcome to return or exchange your order within 14 days of delivery, as long as the items are unused and in their original resalable condition.
I would like to speak with the customer service. How can I get in touch?
You can email or call us anytime — we’re always happy to help. Our team is based right here in the Bay of Plenty, New Zealand, and we’re here to support you every step of the way.
If you’d like to get in touch, you can reach us by:
Email: lowkey.co.nz@hotmail.com
Phone: 027 319 7771
We’re an online gift store serving customers throughout New Zealand, and we aim to respond to all messages as quickly as possible.
What can I do if my item (or part of it) is damaged?
At Lowkey.co.nz, we do our best to pack and deliver every order carefully so it reaches you in perfect condition. If your item or part of your order arrives damaged, please get in touch with us within 7 days of receiving your parcel so we can help.
You’re welcome to return or exchange the item as long as it’s in its original, unused, and resalable condition. Once received and checked, we’ll work quickly to resolve the issue — whether that means a replacement or refund.
We’re proud to be a New Zealand online gift store that stands behind every order and makes things right if something goes wrong.
What if I paid too much?
At Lowkey.co.nz, we always aim to deliver your order safely and in perfect condition. If for any reason you’re not completely happy, you can return or exchange your item within 14 days of receiving your parcel, as long as it’s in its original, unused, and resalable condition.
We want every customer to feel confident shopping with us, knowing their online gift purchases in New Zealand are protected and easy to return if needed.