Shipping policy

Shipping Policy – Lowkey.co.nz

Last updated: 4 May 2025

We ship orders throughout New Zealand and aim to make the process fast, simple, and reliable.

Where We Ship

We currently ship nationwide within New Zealand.
At this time, we do not offer international shipping.

Shipping Timeframes

Orders are typically packed and dispatched within 1–3 business days.
Delivery time varies by location, but most orders arrive within 2–5 business days after dispatch.
Rural deliveries may take slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on the size, weight, and delivery address.
From time to time, we may offer free shipping promotions.

Tracking and Delivery

You will receive a tracking link via email once your order has been dispatched.
If you haven’t received tracking details within 3 business days of placing your order, please contact us at keystothefuture@hotmail.com.

Delivery Issues

If your parcel is delayed, damaged, or marked as delivered but hasn’t arrived:

First contact the courier service using your tracking number
If the issue remains unresolved, get in touch with us for further help

Missed Deliveries or Returned Parcels

If a package is returned to us due to incorrect address, failed delivery attempts, or not being collected, we will contact you to arrange redelivery. Additional shipping charges may apply.

Contact Us

Email: keystothefuture@hotmail.com
Address: 8 Watarawi Place, Whakatāne 3120, New Zealand

Finding the perfect gift has never been easier! At Lowkey.co.nz, we offer a handpicked selection of unique, fun, and practical gifts for every occasion. Whether you're shopping for a birthday, Christmas, Mother’s Day, or just because, our collection includes stylish home decor, quirky gadgets, and thoughtful presents that stand out. Enjoy fast NZ shipping and a hassle-free shopping experience. Browse our top categories and discover gifts that bring joy!
👉 Because the best gifts aren’t just things—they’re little moments of joy. 🎁✨