Hi there. How can we help you?
You can email and call us. We are there for you 24/7, every day
Frequently asked questions
When will my order be delivered?
At Lowkey.co.nz, we proudly ship New Zealand–wide from our Bay of Plenty base. Every order is packed with care, usually the same day or the next business day after purchase, so your gifts arrive fast and stress-free.
Estimated Delivery Times:
North Island (non-rural): Overnight – 3 business days
South Island: Up to 5 business days
Rural Addresses: Please allow a little extra time for delivery
You’ll receive a tracking number with every order, allowing you to follow your parcel’s journey from dispatch right to your doorstep.
Whether you’re sending a birthday gift, Christmas present, or surprise package, we make sure it’s delivered quickly and safely anywhere in New Zealand.
Can I Return my product?
We want you to love your purchase from Lowkey.co.nz. If for any reason you’re not completely satisfied, you’re welcome to return or exchange your order within 14 days of delivery, provided the items are unused, unopened, and in their original resalable condition.
Our goal is to make shopping for unique gifts online in New Zealand easy, enjoyable, and risk-free. Simply contact our friendly team to arrange a return or exchange, and we’ll guide you through the quick process.
At Lowkey Gifts, we stand by our quality and service — so you can shop with confidence knowing your NZ gift order is backed by a fair and simple returns policy.
What can I do if my item (or part of it) is damaged?
At Lowkey.co.nz, we take great care to pack and deliver every order safely so your gifts arrive in perfect condition. However, if an item arrives damaged or faulty, please contact us within 7 days of receiving your parcel so we can help right away.
You’re welcome to return or exchange the affected item as long as it’s in its original, unused, and resalable condition. Once the return is received and checked, we’ll act quickly to send a replacement or issue a refund — whichever you prefer.
We’re proud to be a trusted New Zealand online gift store that stands behind every order and provides fast, friendly support if something goes wrong. Your satisfaction is always our priority.