Hi there. How can we help you?

When will my order be delivered?

At Lowkey.co.nz, we proudly ship New Zealand-wide from our Bay of Plenty base. Every order is packed with care and usually dispatched the same day or the next business day, so your gifts arrive quickly and stress-free.

Estimated delivery times

• 
  North Island (non-rural): Overnight to 3 business days
  
• 
  South Island: Up to 5 business days
  
• 
  Rural addresses: Please allow a little extra time for delivery
  

Once your order has been dispatched, you’ll receive a tracking number so you can follow your parcel’s journey right to your doorstep.

Whether you’re ordering a birthday gift, Christmas present, or a surprise just because, we aim to deliver your order quickly and safely anywhere in New Zealand.

Returns & Exchanges

We want you to love your purchase from Lowkey.co.nz. If for any reason you’re not completely satisfied, you’re welcome to request a return or exchange within 14 days of delivery, provided items are unused, unopened, and in their original resalable condition.

Our goal is to make shopping for unique gifts online in New Zealand easy, enjoyable, and low-risk.

How to arrange a return or exchange

Simply contact our friendly team and we’ll guide you through the quick and straightforward process. We’re here to help and aim to make returns as stress-free as possible.

At Lowkey Gifts, we stand by the quality of our products and our customer service — so you can shop with confidence knowing your NZ gift order is backed by a fair and simple returns policy.

At Lowkey.co.nz, we take great care to pack and deliver every order safely so your gifts arrive in perfect condition. However, if an item arrives damaged or faulty, please contact us within 7 days of receiving your parcel so we can help right away.

You’re welcome to return or exchange the affected item as long as it’s in its original, unused, and resalable condition. Once the return is received and checked, we’ll act quickly to send a replacement or issue a refund — whichever you prefer.

We’re proud to be a trusted New Zealand online gift store that stands behind every order and provides fast, friendly support if something goes wrong. Your satisfaction is always our priority.